Originally Posted by JBJ
I go to Beverly Hills, as does my whole family. Gerd is a 10. But you see the variety of opinions already posted. I guess it comes down to the SA.
Gerd was my SA the one time I went there. He was very friendly to me. But they charged me $325 for a scheduled service (oil change, cabin filter) on my E46 M3. I was not happy about that. I have the receipts somewhere if anyone doubts it. Now that I have a new M3 the service is free. But I have a long memory, especially when it comes to when I've been ripped off.