It is well known that Santa Monica's service dept are crooks and bad. There's even a website that rates them very poorly with a lot of negative feedback. And my friends' experiences attest to all of this.
I go to Beverly Hills, as does my whole family. Gerd is a 10. But you see the variety of opinions already posted. I guess it comes down to the SA.
'05 SG/IR E46 M3 Coupe, 6-speed