Originally Posted by AZ-BMW
All of the Loaners I've received from BMW North Scottsdale have been BMWs (eg, 328i, 335i, X5), but I schedule in advance and request a BMW loaner through my SA
Can't comment on the service difference between Phoenix area dealerships as I've used both with no complaints.
You're an exception - myself and everybody else I know is referred to Hertz for rental cars. The quality of service is also questionable - from my experience it takes two visits to correct simple problems.