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      09-04-2008, 08:24 AM   #10
J08M3
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Drives: 2011 M3 COUPE
Join Date: May 2008
Location: NEW YORK

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Quote:
Originally Posted by ScotyH View Post
The customer is already lost. Not a massive loss in my books though, imagine how this guy would react if something didn't go his way during a future service....
I don't know if that's totally true. A quick apology and money back can quickly change some ones mind.
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