Originally Posted by J08M3
If I was the dealership I'd just give the $220 back. It's not worth losing a costumer over $220 that paid full price for their car. They will be back for service, they will probably buy some accessories, and most likely in a couple years will buy another car. The $220 which is almost nothing to the dealer will quickly be made back. Plus a good word will be passed around by the happy costumer and if they even gain one more sale out of it to someone else from the story the $220 is easily made back. But having someone turned off by the story will cost them more than the $220. Just my opinion as a business owner. A small price to pay for a happy costumer can go a long way. Especially in the slow economy we have right now.
The customer is already lost. Not a massive loss in my books though, imagine how this guy would react if something didn't go his way during a future service....