I wish I had never been warned about those damn surveys. I am so tired of the 10min lecture about how important it was that I score them all 5's. Maybe if they had put that much effort into providing quality customer service they would not have to presure me to lie. Yes one guy actually asked me to lie, after apologizing for making me wait for 45 mins for an appointment he moved up by and hour.
I find it interesting that all manufacture sponsored surveys never ask about there own performance. I had to answer as survey concerning a service appointment with an Audi dealer and the only problem I had was that Audi USA took 30 days to get the part to the dealer. But the carefully worded survey would not allow me to voice my displeasure with Audi's poor parts distribution network.