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      04-17-2008, 10:38 PM   #1
Private First Class
zieglerc's Avatar

Drives: 2008 E92 M3
Join Date: Oct 2006
Location: Chicago, IL

iTrader: (0)

Question Service requests - what percentage of dealers actually respond?

Was just going through the iDrive menus tonight and noticed that my car called home a few days ago for the initial service (as expected). I never got a call from the dealer - had to call them to set up an appointment. It was the same with my 335, I even placed a Service Request through Assist once (had a puncture in one of the run flats) and never got a call back.

I'm just curious... has anyone else had the experience? I'm wondering if it's a common thing for dealers to just totally ignore the teleservice feature.