I've
always received a prompt reply from support when I contacted them, but the response was just a generic troubleshooting steps and links to their troubleshooting page. It's possible something was lost in translation.
It's possible I just got a bad adapter. Amazon might have sent me the one Down Shift returned. The reason most people want Carly is to troubleshoot their own problems, avoid unneeded expense and not have to bring the car in to to the dealer. That is exactly what I'm now trying to do with my Carly adapter.
The app sits at this screen for several minutes when I try to connect to the car:
And then eventually times out to this page:
