Originally Posted by 561design
You guys shouldn't be surprised. An yes dealers do it. As a matter of fact they're one of the worst places that do stuff like this. They have to meet their quotas like everyone else. You should do what you can yourself and mark pieces that you think should be replaced. Sharpie marker and a line usually do the trick.
Case in point, Westchester BMW in NY...
Dad brought his '97 Z3 roadster there for a oil change, last one before the free maintennace plan ran out for his car...upon the next oil change I take the oil filter cap off and find there's no oil filter in there!
The service dept and the tech that did the oil change (as stated on the service sheet) got a earful from my dad on the showroom floor
I avoid them from that day on.
One day I went there just for kicks to get a price on a E90, they wee the most expensive of all the local dealers here...figures.