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I have been in contact with the vendor over the weekend.
I think this shows two things:
1. They are following this board closely. (Good for consumers)
2. They have excellent customer service and are genuinely concerned about pleasing customers and their brand. (Good for consumers.)
I am very encouraged by the private messages I have received from the vendor and am impressed with their prompt response and concern (especially since it was over the weekend.) Nothing is resolved, and I am still upset that the product failed. However, of my own volition, I think it fair that I note that nearly all products have some failure rate, and I am always most impressed when something goes wrong and the vendor/manufacturer attempts to make it right. This sort of behavior engenders goodwill and customer loyalty.
Anyway, kudos to E92-Lighting for responding to a website thread within 5 hours.
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