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      09-16-2013, 03:30 PM   #28
W12x
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Drives: 2004 E53 X5, 2011 E92 M3
Join Date: Mar 2008
Location: Houston

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Quote:
Originally Posted by jordantii View Post
I read the warranty/maint and its true that top offs are not listed. But in this day and age customer service is king and a quart of oil goes a long way towards creating customer loyalty and the spreading of good will in regards to the dealer.
True but I'm pretty sure the dealer can get BMWNA to compensate them for the quart of oil anyways...