Originally Posted by jqsmooth
I was told I should get a loaner no matter which dealer I go in for service when I took delivery of the car. I haven't any trouble getting a loaner in NNJ, but looks like forum members from other parts of the country are having different experiences. It's BS.
We got our previous vehicle from BMW North Houston, but since we live on the west side we usually take it to BMW Momentum West for service. And they always pull the 'vehicle not purchased from us' BS when you ask for a loaner.
The only time I was given a loaner (Toyota Avalon lol) was due to some AC issues during hot summer.