Got those broken coils removed and replaced no thanks to the dealer. After a lengthy argument with the service manager, he agreed to give me 2 replacement coils but told me they would not touch my car anymore. Not that I would let them anyway.
Thanks for the suggestion on the wire method. It worked perfectly. I even had to use it on the #4 coil (passenger's side closest to the firewall) because I couldn't get enough leverage on the tool to remove the coil.
Here' s pic of the broken coils and the removed plugs. The plugs don't look to bad after a little over 37k miles.