I have also had great experiences with Malek. He has done fantastic work on my car and has a very high attention to detail.
I have found Malek to be very friendly but not in a salesman sort of way. He is not a salesman, he is a no-nonsense, focused sort of guy (and I mean that as a compliment). I never saw that as rude. If I were in his position (small shop without a staff person to answer calls and handle scheduling) I would find it annoying that someone would call expecting immediate service. That's not realistic and I just wouldn't expect any shop to fit me in their schedule immediately. And what's the big rush anyway??
'13 M3 - Silverstone II - Sold
'04 M3 - Jet Black - BBS E88, KW Clubsports