I have also had great experiences with Malek. He has done fantastic work on my car and has a very high attention to detail.
I have found Malek to be very friendly but not in a salesman sort of way. He is not a salesman, he is a no-nonsense, focused sort of guy (and I mean that as a compliment). I never saw that as rude. If I were in his position (small shop without a staff person to answer calls and handle scheduling) I would find it annoying that someone would call expecting immediate service. That's not realistic and I just wouldn't expect any shop to fit me in their schedule immediately. And what's the big rush anyway??
'13 SSII M3 Coupe - KW Clubsport 3-way, Akrapovic Evolution, ESS Tune, StopTech Trophy, IND Euro Front Bumper and Gloss Black Mirror Covers, TMS Studs/Lugs, BMW Performance Carbon Fiber Spoiler/Interior Trim/Center Console, BMW Edition Grills/Gills, BMWPedals Extended DCT Paddles, Advan TC3 18x9.5 & 18x10.5 - Hankook RS3 (Track), HRE R40 - 18x10 & 18x11 - Michelin PSS (Street)