I have also had great experiences with Malek. He has done fantastic work on my car and has a very high attention to detail.
I have found Malek to be very friendly but not in a salesman sort of way. He is not a salesman, he is a no-nonsense, focused sort of guy (and I mean that as a compliment). I never saw that as rude. If I were in his position (small shop without a staff person to answer calls and handle scheduling) I would find it annoying that someone would call expecting immediate service. That's not realistic and I just wouldn't expect any shop to fit me in their schedule immediately. And what's the big rush anyway??
'04 E46 M3 - Jet Black - Sold
'08 E90 M3 - Alpine White - Sold
'13 E92 M3 - Silverstone II - Sold
'13 E92 M3 - Alpine White - 1 Option (DCT), Ohlins TTX, AP Racing, Cobra Seats, Akrapovic GT4, BBS E88, Volk TE37, M3 GTS - Steering Wheel, Aero, 1/2 Cage, Seat Delete