I have bought a few items in the past from EAS without any disruption. Their items would be shipped pretty quickly and I was happy. I felt like I can always count on EAS when I needed a car part quick and seamless. That was until my latest transaction.
On 2/18/2013, I had purchased a EAS cable flash for my M3. I communicated with Robert to ensure that their overnight shipping was still being offered and it was. I Paypal EAS the money around 1pm PST and I receive a invoice that has overnight shipping written on it for EAS flash cables.
I had not received a delivery confirmation that the product was shipped out yesterday. I thought perhaps they didnt get my payment in time, which was strange because paypal is usually pretty direct. OK no problems, next day shipping will cover my ass, or so I thought.
I get a shipping invoice with paid status this morning with tracking info. I receive a email that EAS has created a tracking number for my item. GREAT!. A little bit later I got a email saying that EAS has cancelled the tracking number... UGHHH WTF?? I look on the invoice I got this morning and see there is a different tracking number. I try it out and it works. Then, at this moment I realize that they are shipping the item from Arizona UPS GROUND. BIG failure. I email robert and Jon to see what is going on.
Thankfully Robert was able to respond and he needed some time to look at it. After a little bit goes by, I get a response...
"We do apologize for that. It looks like there was an issue when the label was made. "
That is when I got FURIOUS. Why do I not get offered the service I was promised because of their mistake?! As good as EAS has been in my past. They failed to meet my customer service needs. This is not acceptable to me because I verbally confirmed with Robert that overnight shipping was going to be used.
Current: 10' E90 Jerez M3 DCT
///Mods: Xpel front clip wrap, Nokya 2500k H8 halos, matte grills, IND reflectors, scoops, MS drop-in, MS track pipes, Dinan exhaust, 240E, ESS tune, BBS CHR, s04 255x35 295x30, KW Clubsports, ceramic pads
Retired: 08' E92 328i JB 6mt 212 rwhp 190 rwtq