[quote=ThunderMoose;13465861]Begin with end in mind. QUOTE]
okay - you read covey. now sharpen the saw.
seriously, while it looks pretty on paper, a win-win is not always achievable. we walk into things thinking that, but it applies best within the same organization (i.e. your company). when you are talking about customers or suppliers, it cannot always be win-win. in the end, everyone is looking to make money and have the upper hand. you do not get to the top being soft on issues. tough on issues but soft on people. people like the folks that run MSRH are not like Jack Welch. their business savvy is far less than a lot of us that run successful business operations. we cannot change the players, the mindsets or the poor decision making of others. we move on.
thanks, phil, for working as hard as you have on this.