Whether or not any of this was resolved.. its seems that a thread like this is so damaging to company and their reputation amongst their target market segment, that it would be handled immediately and as discretely as possible.
I mean who else buys these parts besides us?? How could you allow your perception in the community to be completely undermined by lack of mediation actions.
I understand not being bullied into submission by a outspoken customer(not implying thats the OP's intent), but how much money has this thread cost these 2 companies(or 1).. particuarly ARKYM who hasn't even chimed in to defend themselves(regardless whether they have a leg to stand on)?
Who's running these businesses? I'd be gone in a second if this crap happened under my watch.
Last edited by ///M3THOD; 02-11-2013 at 05:31 PM.