I bought my car from Nick Alexander. They offer flatbed pickup, loaner car etc. I figured that was just a hassle and I live right by Creview.
Put it this way. I am going thought the hassle and doing Nick Alexander for my next service. It can't be worse.
I had the same issue at Crevier when we had a Mini. I figured maybe the BMW side was different. Nope same horrible service. Funny as well I was so disappointed while I was there they never even sent me the survey. I found that very ironic.
2013 AW/BLK - DCT, Comp/Cold/Prem
Mods - IND Beauty kit, CF Roundels, CF Splitters, AiB Angel Eyes, EAS Exhaust Tips! B&G lowering springs