Originally Posted by sunsweet
Getting the quality you paid for in a new luxury car has become an accepted hit or miss. I think $80,000 is no longer luxury range.
It's all relative. I've never thought BMW's service was the epitome of wonderful. But I recently went to a Mazda dealership with my girlfriend.
They have it set up like some sort of assembly line with no place to sit. 10 high tables on one side where you buy a car. 5 tables on the other side where you go for service. No place to sit. The place was packed with people milling around. Felt more like a prison then a place to spend money.
In comparison then, my local BMW dealership is an architectural masterpiece and delivers a 5 star experience.