Originally Posted by My 10th BMW
Have Someone else call Your sales rep with the guise of wanting to buy a car. See if He really has a day off.
I think that would only make it worse for me (anger) if he was working. It's more than evident that they don't want to make it right - They could have called not necessarily with an answer, just saying that they are working at it, getting approval, etc and that he would be off today.. something more in a professional level that I would expect from a BMW dealership.
I'm confident upper management will make it right and have a meaningful talk with the sales rep and his manager.
Thanks for your input guys!