I just read this whole thread as in unbiased observer. I don't know the OP and have never heard of PSY. Their offers seem MORE than fair. Seriously bro, you are acting a little uptight. Your hood didn't fit. I get it. I'd be mad too. They offered you a refund and shipping as soon as you sent it back.
How is it their problem you have no replacement hood? Tough luck.
If I order a new TV from best buy because my old one was stolen and the one they sent me is broken, I cannot reasonably expect then to send me a new one BEFORE I've shipped mine back to them. Are you kidding me man??!? How old are you? I'm assuming early 20s because you clearly have no idea how the real world works.