Originally Posted by Mpowah
So now I'm heading to a dealer 15 miles from here who opens at 9 to see if I can buy any oil. When I get home from work I am going to draft a nice letter to Ottos BMW (stay away from this dealer) and to BMW NA about this whole ordeal. Imagine if this was something more serious makes you wonder what type of service you would get.
1) Calling BMWNA on their 800 line can get quick results, especially when you have a valid case against a dealers performance, at least it has for me.
2) Be prepared to tell them (BMWNA) what you want done to make it right.