I'm not in Ontario but I can tell you from my experience that I started off on the helpdesk @ $11\hr with NO
computer degrees or certifications. A year later I made it up to Helpdesk Tier II and then after 2 total yrs on the helpdesk, I changed jobs and got a systems administrator position.
That new job I got as a sys admin, had a lot of systems engineers\DBA's who had no degrees\certifications and they were making over $100K/yr...
Some jobs require a degree\certification in IT and others just need a motivated\determined individual who will bust his\her ss
and work hard to climb his\her way to the top. Keep after it or change jobs but I'm sure you'll get a break some day.