The BMW dealer has to get an authorization from BMW NA to do a warranty repair or maintenance unless the computer says it is due. So the reality is the BMW dealer has nothing to do with the decision making. This is because if this were not the case the independant BMW dealer could send huge bills to BMW NA and expect them to pay. When repairs or maintenance is done either BMW NA or the customer ( or his insurance company ) pays for it. The only exception might be where a dealer would do something and eat the cost to maintain a good relationship with the customer, a rare event.
I'm on my 9th and 10th BMWs.
2012 328i Coupe
2013 M3 Coupe
Last edited by Coltgus; 12-07-2012 at 11:29 PM.