Originally Posted by nbennettksu
if Field Service Eng. has been envolved, youv vin is already flagged. No matter where you take it, as soon as they read your key, you're toast.
FSE is involved means BMW NA already knows. OP is done for.
Dealers get paid by BMW or by the customer, they don't care who pays.
From what I understand, VIN flagging is done in cases of modifications or (maybe?) abuse, both of which the dealer concedes are not the case here. And they are only denying this specific claim; my warranty is intact. Correct me if I'm wrong.. will definitely look into it.
There are numerous stories on here of people having positive resolutions for this issue even after FSE involvement.