Originally Posted by SamS
Well obviously more than one sane person at an authorized BMW service center came this conclusion.
People get put on death row for less circumstantial evidence.
There's an easy/cheap way for this to get resolved (insurance claim). Or there is headache, frustration, wasting a lot of time, for a <10% probability of reversal by BMW.
Tech are often wrong... I see this ALL the time. In this case I think the OP needs to involve somebody "higher" up.
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