To the OP, we truly apologize for this inconvenience. The volume of business from M3Post had rapidly increased, and we did not expect that initially. We've hired Gilbert, who is available and dedicated to serving the online community. I've also told Chris that the manner in which he treated you was unnaceptable, and understands that he should notify you of placing you on hold prior to doing so.
Gilbert or I would be more than happy to personally deliver your order to make it up to you, or give you free shipping. Feel free to give me a call at 310-883-4577 to address any concerns you may have.