To be honest the wait was not what pissed me off. I can expect a hold time even if it's something as ridiculous as 8 minutes.
What pissed me off was while I'm talking to him mid sentence (I know he was listening because he spoke himself) he just put me on hold. He could have just told me sorry we are really busy or some sort of excuse but to literally put me on hold mid sentence? That's pretty disrespectful if you ask me and I would never do that to anyone I'm conducting business with.
Hope this makes sense.