while i cannot justify or defend the long hold time, i can tell you that when i have ordered from chris, he is very thorough. he spent a lot of time looking up each item, VIN matching it, and being very thorough with my order for a bunch of stuff.
so, while you are dissappointed with your experience, i would say that chris is not the drive thru at mcdonalds. it is going to make more than 2 minutes. patience grasshopper.
recognizing that marco is giving us bimmerforums folks great pricing at mckenna, you have to ask yourself whether that is worth some delay. i am sure your lcoal dealer would love to have you walk in and buy all your items at msrp +10%. they will be more attentive i am sure. i was very pleased with the service and attention chris gave me. my order was handled by him perfectly.
not trying to bust your balls, but i bet mckenna did not add extra staff when marco opened the floodgates with great prices. chris is probably working as fast as he can.