Originally Posted by UCBPhD
Between (1) being busy and (2) having high expectations, people are often not going to respond when service is just "competent". It really has to be above and beyond (or, maybe, one's expectations have to be completely in the gutter) for one to post a positive experience . . .
Regardless, agreed, its good to hear that not all of them are bozos . . .
1, yeah I'm busy, Wife, 2 kids 1 being 1ye old. and 3 dogs...
2, I have Extremely High expectations, hence I didn't bring my car in and dealt with a faulty door actuator for over 4 months..
And yes, minus me getting the 240E software update. It was above and beyond as I was almost about to drive to the other BMW dealership.