Originally Posted by Sal@AUTOcouture
Wait about a week after your service visit them call BMW NA regarding the status of your survey. They'll send you one
Wow I didn't know you could do this. Thanks for posting and ill give them a call. I came on here to get ideas. I was told that once the service ticket is closed you cannot go back and get the survey.
Not that I don't know what to do. I've already been in contact with several management people. I'm trying to get this issue resolved at the dealership level as well. For some reason, the dealer is VERY worried about me going to BMW NA about it. They've asked me several times already not to escalate further. Gee I wonder why....