you're likely to get the same response. It is directly related to the amount of driving one does. I have the same issue with low charge messages. If i drive the car for a good 30 plus minutes or more, it seems to recharge properly.
Not suggesting that the SA handled it well, but i don't think you will have luck elsewhere either.
2016 Individual f80 M3 - August 27th Euro Delivery
2012 MR e92 M3 DCT, fully loaded... GONE but not forgotten!
2008 e92 M3 Coupe 6MT | AW/BLK Extended...SOLD!