In for a resolution to this issue. Personally I think they (PY/Arkym) should just refund his money. My question is, why bother having Fanatic ship back a defective CF part? It's not like they can fix it, can they?
Just refund the guy's money and have the guy dump out the defective hood (can even request proof that he has broken it so they don't have to worry about a defective part being sold to another member who will have similar fitment issues).