Originally Posted by cooler2442
I honestly think BMW Fanatic is being a bit unreasonable. What do you want them to do? Buy you an OEM hood and refund your money? Not going to happen. Yes the situation sucks but they are willing to pay for return shipping and to refund you. You can't really expect any more except maybe some type of gift card for your trouble.
I think one of the points here is that PYSpeed should have handled this appropriately early on *when* the problem was initially reported, and not *now* after the bad press.