Buyer refund question
I recently sold an item to a member and he determined it is not working.
Here's the deal folks:
Shipped item to buyer, he lives in Canada. UPS did not inform me of Customs Fees the seller has to pay. Before I shipped the item, it was working fine, I tested it myself and it was functional on my own car before shipping. Item are Lux Angel Eyes.
When I removed them from the headlight enclosure, I inspected each LED. They were working.
Buyer installs himself, says a few LEDs are burnt. Item is out of warranty. He can get them repaired through Lux however, it would cost a ton of money shipping back and forth.
NOW, as a seller, what would be fair to do?
Note: I have sold several items on this forum and there's tons of people who can personally vouch for me as I have been on the board for quite awhile and have been to countless meets. I am not intending to rip anyone off or be shady, however, as a private seller, it does not seem fair to me to simply eat the loss of the entire transaction.
IF the seller was local or in the same country, then I would think it is fair to split the diff. of some sort of the repair. However, keep in mind, I did test the product prior to shipping. If it was on my car and not functioning correctly, I would notice and get it fixed myself. Reason why I sold was my lease return ends early next year and I was simply putting my car to stock. I have already took off almost all my parts.
Appreciate the honest feedback.
Current: 2010 Alpine White 335D LCI l 19" BBS LMs l KW V2 Coilovers l BMW Performance Grilles l MSport Front/Rear l Karbonwerke Trunk l F1 Pinnacle Tint 35% Former: E92 Space Grey 335i Latest pics