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      11-14-2012, 07:24 PM   #1
OC 335i
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Drives: AW 335D E90
Join Date: Oct 2006
Location: Irvine/Aliso Viejo, CA


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Lightbulb Buyer refund question

I recently sold an item to a member and he determined it is not working.

Here's the deal folks:
Shipped item to buyer, he lives in Canada. UPS did not inform me of Customs Fees the seller has to pay. Before I shipped the item, it was working fine, I tested it myself and it was functional on my own car before shipping. Item are Lux Angel Eyes.

When I removed them from the headlight enclosure, I inspected each LED. They were working.

Buyer installs himself, says a few LEDs are burnt. Item is out of warranty. He can get them repaired through Lux however, it would cost a ton of money shipping back and forth.

NOW, as a seller, what would be fair to do?

Note: I have sold several items on this forum and there's tons of people who can personally vouch for me as I have been on the board for quite awhile and have been to countless meets. I am not intending to rip anyone off or be shady, however, as a private seller, it does not seem fair to me to simply eat the loss of the entire transaction.

IF the seller was local or in the same country, then I would think it is fair to split the diff. of some sort of the repair. However, keep in mind, I did test the product prior to shipping. If it was on my car and not functioning correctly, I would notice and get it fixed myself. Reason why I sold was my lease return ends early next year and I was simply putting my car to stock. I have already took off almost all my parts.

Thoughts?

Appreciate the honest feedback.
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