Originally Posted by BIU
Could you please elaborate on what these defects are?
I understand LUX is stating that they have "absoutely no impact on the quality or performance" but without knowing what went wrong its honestly quite eery for us customers to pay brand new prices for "repaired" products?
This hopefully settles not only my curiousity but for other customers like myself whom have waited since August to place an order..
When the aluminum heat sink was created the 3 tabs were made a bit too large so the light would not fit into the reflector. We need to trim down the tabs so they fit correctly. That was the only issue we ran into so everything else with the light is exactly the same. Its really only a minor issue but its time consuming to fix though
Originally Posted by MMME30W
Question: So is your policy to charge a customer, wait for the multi-month backlog to clear, then ship, or do you charge when the order ships?
Since we use Paypal to accept order they charge at the time the order is placed.