Actually this wasn’t to call IND out at all; it was to see if any other members had similar issues with FEDEX. Jesal has been great and he got back to me as promised!
As for the issue of duties, I did not request that the value be under declared.
Again IND has been great and I did not intend on calling them out on this.
I'd be willing to place an order in the future without hesitation; I’m just done with FEDEX,