I think they must be trying to change. I've told them multiple times that they have a bad rep with the M3 guys. Hopefully they took it to heart.
They've been VERY good to me even though I'm not even remotely a high end customer.
2008 IB E92 M3| BBS | KW | Arkym | Platte Forme A.G. | Active Autowerke | K&N | Fabspeed | Dinan | Evolve-R