View Single Post
      09-07-2012, 02:20 AM   #59
swamp2
Lieutenant General
swamp2's Avatar
United_States
215
Rep
10,201
Posts

 
Drives: E92 M3
Join Date: Sep 2006
Location: San Diego, CA USA

iTrader: (1)

Quote:
Originally Posted by Lon@HRE View Post
W Cole, please contact me or Vince directly. We would like for you to bring the wheels to us to handle. We've discussed this with the dealer and let them know we felt there was absolutely no reason to do this. They have their own reasons, but they do not apply to HRE wheels.

Please let us refinish the wheels for you at no charge and bring them with the tires so we can mount/balance them properly.
Unreal. You are not only saving the customer but more importantly you are helping this shop save face by not getting them called out. That being said I would still like the OP to call out the shop. SAVE OTHER ENTHUSIAST the same fate and a worse fate when the manufacturer won't come sailing in to the rescue.

Huge props to HRE here!

Slightly OT but I had a loosely related issue with a tire shop up in Long Beach. The damaged my brand new RAC wheels AND brakes and beat on them with tools that should never have touched the hats (rotor hats). Since they wanted to be total a-holes about it I took them to small claims court and won. Shop was Performance Plus on Cherry Ave in Long Beach. Link. Steer clear of these guys.