Update to Irvine. I went there today for an oil change. I had twenty bucks in my ashtray that I purposely put there for my SA. When I got my car back and my SA walked me to my car, I went to give him the 20 and it was gone! MF'er!
My SA immediately checked what porter pulled my car into the back (he was already gone for the day) then got the SA manager and the SA manager went somewhere and came back and handed me 50 bucks! He looked real embarrassed and was very apologetic to me. He said they would handle it and as unfortunate as it is, it meant a lot to me that they compensated me like that. I gave the 50 to my SA and told him to split it with the mechanic. = )
That kind of service goes a long way in my book. I just thought I would share that with you guys.
PS: my rep is Jose Fernandez. He's a good guy. You can trust him.
///RETIRED-2013 AW 6MT E92 ZCP M3/// Black 359M Wheels/BMW Performance Carbon Fiber Spoiler and Mirror Caps/Arkym AeroSport Front Lip/Turner 15MM Spacers/LUX 8 LED Halo/IND Gloss Black Grills, Gills and M3 Emblem/30% 3M Tint/BMW Interior LED/MusicCar Subwoofer Enclosure/JL Audio 12" W6 Sub and XD600:1 Amp/Euro Sunglasses Tray/Ceramic Coated Megan Racing Exhaust/MS TP's/AFe Dry Air Filter/RPI Intake Scoops/Euro MDM/Feature Coded.