Originally Posted by cacofonix
I don't see why he should be doing this considering that there is no monetary incentive in doing so. I think he's being honest - maybe not trying hard enough.
Agreed, either he's not trying hard enough or he's like so many other folks at BMW dealerships who simply don't know! How many stories have we heard about service advisers telling comfort access owners to plug their key into the dash to charge. They simply are not educated or are too lazy to find out for themselves...