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      08-16-2012, 12:25 AM   #11
Aquariu///M
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Drives: 2016 F80 M3
Join Date: May 2010
Location: Diamond Bar

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No matter what happened to the order or product.. a good customer service is always to be honest and keep the customer updated daily as to what is happening. As long as you follow up and keep good communication with the customer, then it is not a big issue if an order takes extra time because they heard from you and are aware of what is going on. Bad customer service to leave a good paying client in the dark for a full week!