So I got my personal tuner yesterday and got around to installing it today
First off, throttle response... I own a DCT and man, driving and shifting in 1st to 2nd to 3rd or vice versa is as smooth as butter even with my M button maxed out. It's actually going to take some time getting used to how responsive/smooth everything is now.
Second, the car definitely has extra pull at the 2.5k-4k mark. I felt this mostly on way back home after the car had a few dozen miles on it.
Thirdly, the customer service. Omar answered every single question with patience before I placed the order. I called them up with a question at 8:30pm right before they were closing and they treated me with care and helped me get everything up and running.
Lastly, Velos is doing a great deed to charity in their efforts to help those with diabetes.
I took a chance with Velos by looking at a few reviews but after reading all the praise for Omar and Velos, I'm glad I took the plunge
PS: If any of the Velos guys see this, PLEASE send me a vinyl/decal for my car!!!!