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      07-16-2012, 12:02 PM   #19
Evan@Tischer
BimmerPost Supporting Vendor

 
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Drives: Honda CRVix
Join Date: Jul 2007
Location: Silver Spring, MD

Posts: 4,278
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sin911 - apologies on the delay in reply, Jason and I were both out Friday, and I just got your PM today. Can I ask where you sent the email last week? Neither Jason or myself see an email from you regarding this last week...otherwise we would've immediately resolved this matter.

Regardless, we'll always fix issues like this, and will be happy to expedite a replacement for you at no charge, and also include a pre-paid return label for the damaged unit. Due to the volume of orders we handle daily, it's simply impossible for us to open and inspect every part that ships out - so it's hard to say if it was sent to us damaged, or happened during transit to you...but our apologies either way. (unfortunately shipping damages occur from time to time in this business..but we do have measures in place to resolve them as quickly as possible)

We'll send over a new UPS tracking # via email for you.

Thank you for your continued business and support m3post!
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Evan Winstead
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Last edited by Evan@Tischer; 07-16-2012 at 12:16 PM.
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