Originally Posted by THE TECH
None of that explains why the plug would strip coming OUT. Going IN, definitely possible.
well that's what the "dealer said" ... do you believe them?? Nothing strips coming out, only in. My guess.. they were hammering down on it putting it in and this happened. Of course they're gonna say it happened upon removal, it limits the liability; not, "hey we tightened it and broke it" C'mon, interpret the OP's post as you see fit.