Johnny, im not sure if you are still acting as a rep or employee of Platte Forme WA or just a friend etc but i tried my best to tell your friend that the item was ordered to the wrong spec and with the wrong person and were getting a system that was not right. The information i received about it when calling wasnt incorrect in the end and when i got a hole of the right contact we figured out what has happened and tried to figure out a way to get one ordered and to the right spec for him. Your customer no longer wished to wait at the time. We agreed to refund Platte Forme in this case. Platte forme decided to use part of the refund credit to put towards another decent amount order and the balance to be sent after that invoice.
The item for their order/credit was sent that next day and received and we issued a check a few days later and sent by USPS. Gary informed me he had not yet received the check so i asked him his bank so we could just do a wire or direct deposit for him here if their bank had a branch local and he could send me back the check when it came or we would cancel it etc. We just received that info from him as of yesterday morning.
As mentioned here we are not taking on any more direct JDM importing orders until better staffed to do so to avoid any poor service in this area of our GT Motoring business.
Originally Posted by Johnny Lin
Friend of my ordered a set of Kreissieg system from Platte Forme a.g. for his Maserati. The order was through GT Motoring as well. Payment was sent to GT Motoring almost 4 months ago. Promise ETA was less than 3 months. 4 months after, no update, no reply and no one either pick up the phone from GT Motoring. Platte Forme a.g. guys were really helpful to my friends regarding this order by checking/ pushing with GT Motoring. PF kept calling and e-mailing GT Motoring, but GT Motoring barely reply back with any inquiries or update. My friend went out his patient and called to Kreissieg Japan by himself. Later my friend discovered, GT Motoring took the money and never place the order. GT Motoring promised to refund my friend almost 2 weeks ago. Till today, still no refund back from GT Motoring and no reply.