Originally Posted by Singletrack
Service Advisor -> Service Manager -> General Manager
If none of that works. Then ask for the regional BMW rep to call you. If they refuse, call the BMW USA number and tell them that you cannot get anywhere and you need their help.
Thanks. I managed to get the SA to approve changing the transmission fluid after bringing in a receipt from the old dealership (where they neglected to change it) and a copy of the SIB.