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      04-18-2012, 08:05 AM   #12
4th down; 4th quarter? Renegade.
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Drives: 09 SSII E92 M3; 12 AW X5d
Join Date: Aug 2008
Location: Pittsburgh, PA

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That sucks man. Here is what I would do:

-Remain calm until you have hit a wall in negotiating.
-Call your SA and tell them that they damaged your lip.
-Tell them you want them to replace your lip. How bad is the damage?

...go from there. Typical escalation is SA -> Service Manager -> General Manager...

Good luck.
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