Originally Posted by Eugene-TAIWAN
ok if things are not in stock! I don't think its too hard to communicate to the customer . correct?! or am I wrong? or there is not customers service involved.
noted on the warranty part I can't find my records on emails since I changed one.
Yes they should have told you it might take 3-5 weeks
But they also could have told you, your warranty has expired, and you're on your own
So they are trying to fix the problem
Whether they knew of a manufacturing defect or not, or your friend was abusing the wheels, we'll never know.
But something broke, out of warranty, and they offered to replace it, at no cost to you
It's taking longer than you want
But I can't see how they can remedy this any faster, if their supplier is not providing them with the parts
No matter how much stink you cause here
If they ain't got the part, they're not shipping it to you