If we weren't taking responsibility we wouldn't have fixed the issue. All we're saying is for the naysayers that started spouting the usual hate of how our product is crap is that this was a small isolated incident caused by a supplier product that both us and our supplier is standing behind.
At the end of the day the facts are this.
- A set was sold.
- A set had an issue.
- Our customer service replaced the wheel (or at least ordered parts to do so) weeks ago.
- I.E. the problem was already handled and our customer was taken care of weeks before this thread ever came into being.